Refund & Return Policy

At GradenView Nursery, we’re passionate about plants and want to help you create a thriving garden oasis. We understand that sometimes things don’t go as planned, so we offer a flexible return policy to ensure your satisfaction. This policy outlines the conditions under which you can return live plants and non-living gardening products for a credit or exchange.

• Live Plants: Due to the nature of live plants, they are not eligible for returns. Plant condition, once sold online or at nursery, is the responsibility of the customer. We do not take the responsibility of plant that develop issues once it is left our nursery or delivered.
• Conditions for Refund: Refunds will be provided for eligible products returned in their original condition within 2 days of the purchase date.
• Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund requests.
• Refunds will only be issued where purchased item is defective or faulty and no appropriate alternative available. To initiate a return, please email us to review and take appropriate next step to resolve your case.
• Refund Method: Refunds will be issued using the original method of payment. If the original payment method is unavailable, store credit may be provided.

• Shipping costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• To initiate a return, please contact our customer service team to request a return authorisation.
• Returned items must be unused, in the same condition that you received them, and in their original packaging.
• If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If your item arrives damaged or defective, please contact us immediately upon receipt for assistance. We may require photographic evidence of the damage or defect to process your request. Depending on the nature of the issue, we may offer a replacement, exchange, or refund.

Clearance and Sale Items: Clearance and sale items are final sale and not eligible for return or refund unless they are defective or damaged upon receipt.