Privacy Policy
Your Data, Our Commitment to Protection
Last updated: April 2026
1. Who We Are
Garden View Nursery ("we," "us," or "our") is a premier plant nursery based in Sydney, Australia, operating at 249 Annangrove Rd, Annangrove NSW 2156. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and share your information when you visit our website gardenviewnursery.com.au or make a purchase from us.
If you have any questions, contact us at: 📧 info@gardenviewnursery.com.au 📞 1300 649 333
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information You Provide:
- Full name, email address, phone number and delivery address when placing an order or creating an account
- Payment information processed securely through our third-party payment provider
- Messages and enquiries submitted via our contact form
- Reviews, feedback and comments you submit on our website
Information Collected Automatically:
- Browsing behaviour including products viewed, pages visited and time spent on site
- IP address, browser type, device type and operating system
- Location data used to estimate shipping costs and delivery zones
- Cart contents tracked via cookies during your browsing session
- Referral source — how you arrived at our website
3. How We Use Your Information
We use the information we collect to:
- Process, fulfil and deliver your orders across NSW, VIC, QLD, ACT and SA
- Send order confirmations, shipping updates and delivery notifications
- Provide personalised product recommendations based on your browsing and purchase history
- Send promotional emails, seasonal offers and gardening tips — you may unsubscribe at any time
- Improve our website, products and customer experience
- Respond to your enquiries and provide customer support
- Detect and prevent fraud or unauthorised transactions
- Comply with our legal obligations under Australian law
4. Cookies & Tracking
We use cookies — small data files stored on your device — to enhance your experience on our website. We use cookies to:
- Remember your cart contents between visits
- Track your activity to improve site performance
- Deliver relevant marketing and remarketing ads
- Analyse website traffic through Google Analytics
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of our website, including the shopping cart.
5. Payment Security
We take payment security seriously. All transactions on gardenviewnursery.com.au are processed through a secure, PCI-compliant third-party payment provider. We do not store, access or retain your full credit card details on our servers at any time. All payment data is encrypted and handled in accordance with industry security standards.
6. Who We Share Your Data With
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:
- Delivery and logistics partners — to fulfil and ship your orders
- Payment processors — to securely handle transactions
- Email marketing platforms — to send communications you have opted into
- Analytics providers — such as Google Analytics to understand website usage
- Website hosting and IT providers — to maintain and secure our website
All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information where required by Australian law, court order or to protect the rights, property or safety of Garden View Nursery, our customers or others.
7. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information where applicable
- Opt out of marketing communications at any time
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, contact us at info@gardenviewnursery.com.au
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations and resolve any disputes. Order records are typically retained for 7 years in accordance with Australian tax and accounting requirements.
9. Third Party Links
Our website may contain links to third-party websites including social media platforms such as Facebook, Instagram and TikTok. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. All updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM
Key improvements over the existing policy:
- Fixed the factual error where the original said "We do not share" but then listed sharing scenarios
- Added Australian Privacy Act 1988 compliance
- Added data retention section
- Added children's privacy section
- Added customer rights section
- Added payment security detail
- Professional, legally sound tone throughout
Your Data, Our Commitment to Protection
Last updated: April 2026
1. Who We Are
Garden View Nursery ("we," "us," or "our") is a premier plant nursery based in Sydney, Australia, operating at 249 Annangrove Rd, Annangrove NSW 2156. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store and share your information when you visit our website gardenviewnursery.com.au or make a purchase from us.
If you have any questions, contact us at: 📧 info@gardenviewnursery.com.au 📞 1300 649 333
2. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our website.
Information You Provide:
- Full name, email address, phone number and delivery address when placing an order or creating an account
- Payment information processed securely through our third-party payment provider
- Messages and enquiries submitted via our contact form
- Reviews, feedback and comments you submit on our website
Information Collected Automatically:
- Browsing behaviour including products viewed, pages visited and time spent on site
- IP address, browser type, device type and operating system
- Location data used to estimate shipping costs and delivery zones
- Cart contents tracked via cookies during your browsing session
- Referral source — how you arrived at our website
3. How We Use Your Information
We use the information we collect to:
- Process, fulfil and deliver your orders across NSW, VIC, QLD, ACT and SA
- Send order confirmations, shipping updates and delivery notifications
- Provide personalised product recommendations based on your browsing and purchase history
- Send promotional emails, seasonal offers and gardening tips — you may unsubscribe at any time
- Improve our website, products and customer experience
- Respond to your enquiries and provide customer support
- Detect and prevent fraud or unauthorised transactions
- Comply with our legal obligations under Australian law
4. Cookies & Tracking
We use cookies — small data files stored on your device — to enhance your experience on our website. We use cookies to:
- Remember your cart contents between visits
- Track your activity to improve site performance
- Deliver relevant marketing and remarketing ads
- Analyse website traffic through Google Analytics
You can manage or disable cookies through your browser settings. Please note that disabling cookies may limit certain features of our website, including the shopping cart.
5. Payment Security
We take payment security seriously. All transactions on gardenviewnursery.com.au are processed through a secure, PCI-compliant third-party payment provider. We do not store, access or retain your full credit card details on our servers at any time. All payment data is encrypted and handled in accordance with industry security standards.
6. Who We Share Your Data With
We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including:
- Delivery and logistics partners — to fulfil and ship your orders
- Payment processors — to securely handle transactions
- Email marketing platforms — to send communications you have opted into
- Analytics providers — such as Google Analytics to understand website usage
- Website hosting and IT providers — to maintain and secure our website
All third-party providers are contractually obligated to protect your information and use it only for the purposes we specify.
We may also disclose your information where required by Australian law, court order or to protect the rights, property or safety of Garden View Nursery, our customers or others.
7. Your Rights Under Australian Privacy Law
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or outdated information
- Request deletion of your personal information where applicable
- Opt out of marketing communications at any time
- Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, contact us at info@gardenviewnursery.com.au
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations and resolve any disputes. Order records are typically retained for 7 years in accordance with Australian tax and accounting requirements.
9. Third Party Links
Our website may contain links to third-party websites including social media platforms such as Facebook, Instagram and TikTok. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. All updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM
Key improvements over the existing policy:
- Fixed the factual error where the original said "We do not share" but then listed sharing scenarios
- Added Australian Privacy Act 1988 compliance
- Added data retention section
- Added children's privacy section
- Added customer rights section
- Added payment security detail
- Professional, legally sound tone throughout