Terms of Service
Terms of Service
Fair, Transparent & Built for Aussie Gardeners
Last updated: April 2026
1. Acceptance of Terms
By accessing or using the Garden View Nursery website (gardenviewnursery.com.au) or purchasing any products from us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, customers and users of our website and services. If you do not agree to these Terms, please do not use our website or services.
These Terms are governed by the laws of New South Wales, Australia and comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
2. About Us
Garden View Nursery ("we," "us," "our") is a premier plant nursery based in Sydney, Australia.
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM
3. Eligibility & Account
Age Requirement: You must be at least 18 years of age to place an order or create an account on our website. By using our services, you confirm you are at least 18 years old.
Your Account: To access certain features including order history and loyalty rewards, you may need to create an account. You are responsible for:
- Keeping your login credentials confidential
- All activity that occurs under your account
- Updating your account information to keep it accurate and current
If you suspect unauthorised access to your account, contact us immediately at info@gardenviewnursery.com.au.
4. Ordering & Purchases
Placing an Order: When you place an order through our online shop, you confirm that all information provided — including your name, delivery address and payment details — is accurate and complete. Garden View Nursery reserves the right to cancel or refuse any order at our discretion, including where products are unavailable, pricing errors have occurred, or we suspect fraudulent activity.
Order Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is dispatched.
Pricing: All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to correct pricing errors at any time. If a pricing error is identified after your order is placed, we will contact you before processing payment.
Stock Availability: Our plant inventory changes frequently. While we make every effort to keep stock information accurate, we cannot guarantee availability at the time of purchase. If an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.
5. Payment
We accept the following payment methods: Credit and debit cards (Visa, Mastercard), PayPal, Afterpay and other payment methods as displayed at checkout.
All transactions are processed through a secure, PCI-compliant third-party payment provider. Garden View Nursery does not store your credit card or banking details on our servers. By providing payment details, you authorise us to charge the total amount for your order including any applicable delivery fees.
6. Delivery & Shipping
Delivery Zones: We deliver plants and garden supplies across NSW, VIC, QLD, ACT and SA. Delivery fees start from $9.99 and are calculated at checkout based on your location and order size.
Delivery Timeframes: We aim to dispatch all orders within 2–5 business days. Estimated delivery timeframes are provided at checkout and may vary depending on your location and seasonal demand. Garden View Nursery is not responsible for delays caused by third-party couriers, extreme weather conditions or events outside our control.
Delivery of Live Plants: As a nursery selling live plants, we take special care in packaging to ensure your plants arrive healthy and undamaged. However, we cannot be held responsible for plant deterioration caused by extended transit times beyond our control or failure to retrieve your delivery promptly upon arrival.
Failed Deliveries: If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the order, re-delivery fees may apply. Please ensure your delivery details are accurate at checkout.
7. Product Information & Images
We strive to provide accurate, detailed and up-to-date product descriptions, pricing and availability on our website. However, we do not warrant that all product information is completely error-free at all times and reserve the right to correct any inaccuracies without prior notice.
Plant Images: Unless otherwise specified, images on our website showcase fully grown and established plants and are intended as an inspirational guide to how your plant may look at maturity. The plant you receive may vary in size, shape and appearance depending on the time of year, growing conditions and the specific specimen available at the time of your order.
We source plants from multiple trusted growers and make every effort to include accurate photos. If you would like to see real-time images of a specific plant before purchasing, please contact our team at info@gardenviewnursery.com.au or call 1300 649 333.
8. Australian Consumer Law & Your Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law.
9. Returns, Refunds & Exchanges
Our full Return and Refund Policy is available at gardenviewnursery.com.au/refund-return-policy. By placing an order with us, you agree to the terms outlined in that policy. Key points include:
- We accept returns for damaged, defective or incorrectly supplied items
- Claims for damaged plants must be made within 48 hours of delivery with photographic evidence
- Change of mind returns are assessed on a case-by-case basis
- Refunds are processed within 5–10 business days of approval
10. Prohibited Activities
By using our website and services, you agree not to:
- Violate any applicable Australian laws or regulations
- Use our website for any fraudulent, illegal or unauthorised purpose
- Attempt to gain unauthorised access to our systems, servers or databases
- Transmit viruses, malware or any other harmful code
- Scrape, harvest or collect data from our website without written permission
- Post false, misleading or defamatory reviews or content
- Impersonate Garden View Nursery or any of our staff members
- Interfere with the security, integrity or performance of our website
We reserve the right to suspend or terminate access to any user who breaches these conditions.
11. Intellectual Property
All content on gardenviewnursery.com.au — including text, images, graphics, logos, plant descriptions, blog posts and software — is the exclusive property of Garden View Nursery or its licensed content providers and is protected under Australian and international copyright law.
You may not reproduce, copy, modify, distribute, publicly display or commercially exploit any content from our website without our prior written consent. Personal, non-commercial use of our website content is permitted provided you do not remove any copyright or proprietary notices.
12. Loyalty Rewards Program
Participation in our Garden View Nursery Rewards Program is subject to separate program terms and conditions. We reserve the right to modify, suspend or terminate the rewards program at any time. Points have no cash value and cannot be transferred, sold or exchanged outside of our program. Unused points may expire after 12 months of account inactivity.
13. Third Party Links
Our website may contain links to third-party websites including social media platforms, payment providers and partner services. These links are provided for convenience only. Garden View Nursery has no control over the content or privacy practices of third-party websites and accepts no responsibility for them. We encourage you to review the terms and privacy policies of any third-party sites you visit.
14. Limitation of Liability
To the maximum extent permitted by Australian law, Garden View Nursery shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or services, including but not limited to loss of profits, loss of data, business interruption or plant loss due to improper care after delivery.
Our total liability to you for any claim arising from your use of our services shall not exceed the total amount paid by you for the order giving rise to the claim.
Nothing in this section limits your rights under the Australian Consumer Law.
15. Disclaimer
Our website is provided on an "as is" and "as available" basis. While we make every effort to ensure our website operates without interruption, we do not guarantee that our website will be error-free, uninterrupted or free from viruses or other harmful components. We reserve the right to modify, suspend or discontinue any part of our website at any time without notice.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised date. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
17. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved directly with Garden View Nursery by contacting us at info@gardenviewnursery.com.au. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
18. Contact Us
If you have any questions, concerns or complaints regarding these Terms, please contact us:
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM 🌐 gardenviewnursery.com.au/contact-us
Terms of Service
Fair, Transparent & Built for Aussie Gardeners
Last updated: April 2026
1. Acceptance of Terms
By accessing or using the Garden View Nursery website (gardenviewnursery.com.au) or purchasing any products from us, you agree to be bound by these Terms of Service ("Terms"). These Terms apply to all visitors, customers and users of our website and services. If you do not agree to these Terms, please do not use our website or services.
These Terms are governed by the laws of New South Wales, Australia and comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010.
2. About Us
Garden View Nursery ("we," "us," "our") is a premier plant nursery based in Sydney, Australia.
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM
3. Eligibility & Account
Age Requirement: You must be at least 18 years of age to place an order or create an account on our website. By using our services, you confirm you are at least 18 years old.
Your Account: To access certain features including order history and loyalty rewards, you may need to create an account. You are responsible for:
- Keeping your login credentials confidential
- All activity that occurs under your account
- Updating your account information to keep it accurate and current
If you suspect unauthorised access to your account, contact us immediately at info@gardenviewnursery.com.au.
4. Ordering & Purchases
Placing an Order: When you place an order through our online shop, you confirm that all information provided — including your name, delivery address and payment details — is accurate and complete. Garden View Nursery reserves the right to cancel or refuse any order at our discretion, including where products are unavailable, pricing errors have occurred, or we suspect fraudulent activity.
Order Confirmation: Once your order is placed, you will receive an email confirmation. This confirmation does not constitute acceptance of your order — acceptance occurs when your order is dispatched.
Pricing: All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. We reserve the right to correct pricing errors at any time. If a pricing error is identified after your order is placed, we will contact you before processing payment.
Stock Availability: Our plant inventory changes frequently. While we make every effort to keep stock information accurate, we cannot guarantee availability at the time of purchase. If an item becomes unavailable after your order is placed, we will notify you promptly and offer a full refund or suitable alternative.
5. Payment
We accept the following payment methods: Credit and debit cards (Visa, Mastercard), PayPal, Afterpay and other payment methods as displayed at checkout.
All transactions are processed through a secure, PCI-compliant third-party payment provider. Garden View Nursery does not store your credit card or banking details on our servers. By providing payment details, you authorise us to charge the total amount for your order including any applicable delivery fees.
6. Delivery & Shipping
Delivery Zones: We deliver plants and garden supplies across NSW, VIC, QLD, ACT and SA. Delivery fees start from $9.99 and are calculated at checkout based on your location and order size.
Delivery Timeframes: We aim to dispatch all orders within 2–5 business days. Estimated delivery timeframes are provided at checkout and may vary depending on your location and seasonal demand. Garden View Nursery is not responsible for delays caused by third-party couriers, extreme weather conditions or events outside our control.
Delivery of Live Plants: As a nursery selling live plants, we take special care in packaging to ensure your plants arrive healthy and undamaged. However, we cannot be held responsible for plant deterioration caused by extended transit times beyond our control or failure to retrieve your delivery promptly upon arrival.
Failed Deliveries: If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the order, re-delivery fees may apply. Please ensure your delivery details are accurate at checkout.
7. Product Information & Images
We strive to provide accurate, detailed and up-to-date product descriptions, pricing and availability on our website. However, we do not warrant that all product information is completely error-free at all times and reserve the right to correct any inaccuracies without prior notice.
Plant Images: Unless otherwise specified, images on our website showcase fully grown and established plants and are intended as an inspirational guide to how your plant may look at maturity. The plant you receive may vary in size, shape and appearance depending on the time of year, growing conditions and the specific specimen available at the time of your order.
We source plants from multiple trusted growers and make every effort to include accurate photos. If you would like to see real-time images of a specific plant before purchasing, please contact our team at info@gardenviewnursery.com.au or call 1300 649 333.
8. Australian Consumer Law & Your Rights
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these Terms is intended to exclude, restrict or modify any rights you have under the Australian Consumer Law.
9. Returns, Refunds & Exchanges
Our full Return and Refund Policy is available at gardenviewnursery.com.au/refund-return-policy. By placing an order with us, you agree to the terms outlined in that policy. Key points include:
- We accept returns for damaged, defective or incorrectly supplied items
- Claims for damaged plants must be made within 48 hours of delivery with photographic evidence
- Change of mind returns are assessed on a case-by-case basis
- Refunds are processed within 5–10 business days of approval
10. Prohibited Activities
By using our website and services, you agree not to:
- Violate any applicable Australian laws or regulations
- Use our website for any fraudulent, illegal or unauthorised purpose
- Attempt to gain unauthorised access to our systems, servers or databases
- Transmit viruses, malware or any other harmful code
- Scrape, harvest or collect data from our website without written permission
- Post false, misleading or defamatory reviews or content
- Impersonate Garden View Nursery or any of our staff members
- Interfere with the security, integrity or performance of our website
We reserve the right to suspend or terminate access to any user who breaches these conditions.
11. Intellectual Property
All content on gardenviewnursery.com.au — including text, images, graphics, logos, plant descriptions, blog posts and software — is the exclusive property of Garden View Nursery or its licensed content providers and is protected under Australian and international copyright law.
You may not reproduce, copy, modify, distribute, publicly display or commercially exploit any content from our website without our prior written consent. Personal, non-commercial use of our website content is permitted provided you do not remove any copyright or proprietary notices.
12. Loyalty Rewards Program
Participation in our Garden View Nursery Rewards Program is subject to separate program terms and conditions. We reserve the right to modify, suspend or terminate the rewards program at any time. Points have no cash value and cannot be transferred, sold or exchanged outside of our program. Unused points may expire after 12 months of account inactivity.
13. Third Party Links
Our website may contain links to third-party websites including social media platforms, payment providers and partner services. These links are provided for convenience only. Garden View Nursery has no control over the content or privacy practices of third-party websites and accepts no responsibility for them. We encourage you to review the terms and privacy policies of any third-party sites you visit.
14. Limitation of Liability
To the maximum extent permitted by Australian law, Garden View Nursery shall not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website or services, including but not limited to loss of profits, loss of data, business interruption or plant loss due to improper care after delivery.
Our total liability to you for any claim arising from your use of our services shall not exceed the total amount paid by you for the order giving rise to the claim.
Nothing in this section limits your rights under the Australian Consumer Law.
15. Disclaimer
Our website is provided on an "as is" and "as available" basis. While we make every effort to ensure our website operates without interruption, we do not guarantee that our website will be error-free, uninterrupted or free from viruses or other harmful components. We reserve the right to modify, suspend or discontinue any part of our website at any time without notice.
16. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised date. Your continued use of our website or services after any changes are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.
17. Governing Law & Disputes
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising from these Terms or your use of our services shall first be attempted to be resolved directly with Garden View Nursery by contacting us at info@gardenviewnursery.com.au. If a resolution cannot be reached, disputes shall be subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
18. Contact Us
If you have any questions, concerns or complaints regarding these Terms, please contact us:
Garden View Nursery 249 Annangrove Rd, Annangrove NSW 2156 📞 1300 649 333 📧 info@gardenviewnursery.com.au 🕐 Mon – Sun: 8:30 AM – 5:30 PM 🌐 gardenviewnursery.com.au/contact-us